A clearer path to selling online

For a standard online order, BloomSites charges 5% of the discounted merchandise subtotal. Tax, shipping, local delivery, fulfillment, and freight charges are excluded from the BloomSites fee calculation. Stripe's card-processing and related fees are separate.

• Discounts reduce the merchandise amount used to calculate the BloomSites fee.
• The connected store account pays Stripe and card-network fees under its Stripe agreement.
• Unless a written agreement says otherwise, the same 5% model applies to products sold through normal BloomSites checkout.

BloomSites can provide a standard regional tax profile. It cannot determine the store's registration duties, nexus, exemptions, or place-of-supply rules.

The owner confirms that the profile is appropriate and keeps it current as the business, products, and selling locations change. When a Canadian regional profile is accepted in Step 1, BloomSites copies that rate into checkout settings automatically.

• Check whether the business must register, collect, and remit tax in each selling location.
• Review whether plants, food, delivery, services, or other product classes receive special treatment.
• Keep registration numbers, filing records, and exemption documentation outside BloomSites as required.
• Do not replace an accepted Canadian regional rate with 0% or another flat rate unless a qualified tax adviser confirms the exception.
• Ask a qualified tax professional about uncertain or multi-jurisdiction sales.

The store decides and publishes its customer-facing return and cancellation policies. When a supported refund is issued through BloomSites, the refund is sent through Stripe and the BloomSites application fee is reversed proportionally. Stripe's own treatment of processing, currency-conversion, and dispute fees follows Stripe's policies and may differ.

• State the return window, item-condition rules, exclusions, proof-of-purchase requirements, and refund method.
• Explain how customers cancel before fulfillment and what happens after work or delivery has begun.
• Respond promptly to disputes and retain order, delivery, pickup, and customer-communication records.
• Never promise that Stripe fees will be returned unless Stripe confirms that outcome.

Write policies in plain language that a customer can act on. BloomSites requires returns, pickup, and cancellation policies before commerce launch certification.

The store must have the right to sell every listed item and must comply with applicable laws, licences, age restrictions, product-safety rules, intellectual-property rights, sanctions, and Stripe's prohibited and restricted business rules.

• Do not list illegal, counterfeit, stolen, unsafe, misleading, or deceptively described products.
• Use accurate photos, prices, quantities, units, claims, availability, and terms.
• Protect customer information and give dashboard access only to people who need it.
• Do not use BloomSites or Stripe to evade card-network, banking, sanctions, or regulatory requirements.
• Report suspected fraud, security incidents, or harmful content promptly.