Commerce Terms
How selling online through BloomSites works.
Version: v1.1-2026-06-20
Last updated: 2026-06-20
Commerce in plain language
Here is how selling online through BloomSites works, in everyday terms. The full terms are below if you want the detail.
You list and sell your products. When a customer buys, they check out once, in one cart, with one payment, right on your storefront.
BloomSites collects that payment. We act as the Merchant of Record, which means the payment runs through our system, not a separate account you have to manage at checkout.
After a sale, the money is split in a set order. First we set aside tax. Then we take our platform fee, which is a percentage of the product subtotal (shown to you in your fee schedule). Then we cover any vendor or supplier costs if someone other than your store fulfilled part of the order. Then we account for any refunds or chargebacks. What is left is your payout.
Tax is never part of your payout. We handle it through Stripe Tax and set it aside.
You get paid once your Stripe payout setup is finished and verified. If that setup is not complete, your payout can be delayed, so it is worth finishing early.
Some orders may be filled by your store, by another location, or by a supplier. The customer always sees one simple checkout, even when that happens behind the scenes.
If your online payment setup is not ready yet, customers can still send you an order request without paying. That is not a confirmed sale. You follow up to complete it.
We may send order emails to your customers, your team, and your suppliers using your store branding, sent through our system so they are reliable.
You are responsible for your product information, prices, availability, and getting orders fulfilled. Accurate listings mean fewer refunds and happier customers.
We can change fees or these terms, and we will tell you when we do. If something major changes, we may ask you to accept the updated terms.
That is the short version. The full terms below are the complete agreement.
Full terms
1. Definitions
BloomSites (also "we", "us", "our") means the platform operator. Seller (also "you", "your") means the operator of a BloomSites storefront who lists products for sale to consumers. Customer means a consumer who places an order on a Seller's storefront. Storefront means the Seller's tenant site hosted on a BloomSites subdomain or on a verified custom domain. Order means a transaction created by a Customer through the storefront. Platform Fee means the percentage BloomSites charges on the product subtotal of each Order, set out in the fee schedule the Seller is shown when onboarding and as updated from time to time. Payout means the amount transferred to the Seller's Stripe Connect account after the deductions in Section 3. Vendor means an outside fulfillment source that supplies one or more items in a multi-source Order.
2. Role of BloomSites — Merchant of Record
For each Order placed on a Seller's storefront, BloomSites acts as the Merchant of Record. This means:
• The payment is processed through BloomSites' payment infrastructure (Stripe), not through a separate account the Seller manages at checkout.
• The bank statement descriptor the Customer sees reads BloomSites, with the Seller's store name in payment metadata where supported.
• BloomSites is responsible to the Customer for processing the payment, computing applicable tax (see Section 4), and handling the initial dispute and chargeback workflow.
• The Seller is responsible to the Customer for the product itself — description accuracy, availability, fulfillment, and post-sale support (see Section 7).
3. Payout Waterfall
After a payment for an Order captures, funds are allocated in this deterministic order:
• 1. Tax — withheld and remitted via Stripe Tax (Section 4). Tax is never part of the Seller's Payout.
• 2. Platform Fee — BloomSites' percentage on the product subtotal per the then-current fee schedule.
• 3. Vendor / supplier cost — when an Order includes items fulfilled by a Vendor, the Vendor's cost component is transferred to that Vendor.
• 4. Refunds and chargebacks — netted against the Order's allocations in accordance with BloomSites' refund-fault-allocation policy.
• 5. Seller Payout — the remaining balance is transferred to the Seller's Stripe Connect account and paid out per the Seller's Stripe payout schedule.
The Seller acknowledges that this order is deterministic, applied server-side, and visible to the Seller in their dashboard for every completed Order.
4. Tax
BloomSites uses Stripe Tax to compute, collect, and remit applicable sales tax, VAT, GST, or equivalent transaction tax based on the Customer's shipping destination and the Seller's nexus configuration where required. The Seller acknowledges that:
• Tax is calculated at the time of checkout and is shown as a separate line to the Customer.
• Tax collected is held by BloomSites and remitted through Stripe Tax workflows; it is not paid out to the Seller.
• The Seller is responsible for keeping nexus and tax-registration information accurate where Stripe Tax requires Seller input.
5. Stripe Connect — required to receive Payouts
To receive a Payout, the Seller must complete and maintain a verified Stripe Connect account. Until Connect onboarding is finished and verified:
• Payments still process and Customers are still charged correctly.
• Tax and Platform Fee allocations still apply.
• The Seller's share is held by Stripe / BloomSites and is not transferred to the Seller.
The Seller's responsibility includes keeping bank-account information, identity-verification documents, and tax forms current with Stripe. Delays in Payout caused by incomplete Stripe Connect onboarding are the Seller's responsibility to resolve.
6. Multi-source Fulfillment
Some Orders include items fulfilled by the Seller's own location, items fulfilled by a regional fulfillment partner, and / or items drop-shipped by a Vendor. The Customer experiences a single checkout regardless. The Seller acknowledges that:
• BloomSites determines fulfillment-source allocation in accordance with the Seller's catalog configuration and the platform's vendor routing logic.
• Vendor-cost transfers under Section 3 may be initiated automatically based on this allocation.
• The Seller remains responsible to the Customer for the Seller's own fulfillment portion of the Order, regardless of how many sources participate in the Order.
7. Seller Responsibilities
The Seller represents and warrants that:
• Product listings (name, description, attributes, images, price, availability) are accurate, lawful, and the Seller has the right to sell the listed products through the storefront.
• The Seller will fulfill confirmed Orders in accordance with the fulfillment commitments shown to the Customer at checkout.
• The Seller will handle post-sale Customer support for the Seller's own fulfillment portion of each Order, including questions on shipping, returns, and product condition, within a reasonable time.
• The Seller will not list products that are prohibited by applicable law, by the payment processor's restricted-business rules, or by the BloomSites acceptable-use policy in the Platform Terms of Service.
8. Pending Order Request (payment not configured)
If the Seller's payment configuration is not complete at the time a Customer attempts to check out, the storefront may collect the Customer's order details as a pending order request instead of capturing a payment.
A pending order request is not a confirmed sale. No payment is captured, no tax is collected, no vendor cost is transferred, and no Payout is due. The Seller is expected to follow up with the Customer to either complete the sale through an alternative channel (manual invoice, in-store payment, etc.) or to inform the Customer that the order cannot be fulfilled.
The Seller agrees that BloomSites does not become party to any contract formed off-platform as a result of a pending order request follow-up.
9. Transactional Emails
BloomSites sends transactional emails related to Orders, including:
• Order confirmation emails to Customers, rendered in the Seller's brand (storeName, logo, brand color, reply-to address).
• Order notification emails to the Seller's team using the Seller's configured support address.
• Vendor notification emails to Vendors when their items are part of an Order, gated by Vendor email configuration.
These emails are sent from a platform-managed sender domain (so deliverability is maintained at the platform level) with the storeName visible as the display name. Replies are directed to the Seller's configured support inbox.
The Seller is responsible for keeping the storeName, logo, brand color, and support reply-to address accurate. BloomSites is not responsible for misrouted Customer replies caused by an out-of-date Seller-supplied address.
10. Refunds and Chargebacks
BloomSites administers refunds and chargebacks through Stripe. When a refund or chargeback occurs:
• The amount is netted against the Order's allocations per Section 3.
• A fault-allocation policy determines whether the refunded amount is recovered from the Platform Fee, the Vendor share, the Seller share, or a combination, based on the cause of the refund or chargeback.
• The Seller acknowledges that excessive chargeback rates may result in additional review, increased reserves at the payment-processor level, or termination of the Seller's storefront under Section 13.
11. Fees
The Seller agrees to pay the Platform Fee on each Order in accordance with the then-current fee schedule. BloomSites may change the fee schedule, the commission policy, or the profit-floor policy from time to time. BloomSites will:
• Give the Seller notice of any change to the fee schedule before the change takes effect.
• For material changes, require the Seller to acknowledge the updated terms before continued use of the platform.
Any Order placed on the storefront is governed by the fee schedule and the commerce terms in effect at the time of the Order. The version of each policy applied to an Order is recorded against that Order's audit trail.
12. Changes to These Commerce Terms
BloomSites may modify these Commerce Terms from time to time. We will:
• Maintain a visible version identifier and "Last updated" date on this page.
• Notify the Seller through the dashboard and / or by email when material changes are made.
• Require the Seller to acknowledge material updates before continued use of the storefront for new Orders, where the platform supports that mechanism.
13. Termination
BloomSites may suspend or terminate a Seller's access to the commerce features of the platform if:
• The Seller materially breaches these Commerce Terms or the Platform Terms of Service.
• Continued operation would violate applicable law, the payment processor's restricted-business rules, or BloomSites' acceptable-use policy.
• The Seller's storefront generates an unacceptable rate of refunds or chargebacks, sustained over time.
The Seller may stop using the commerce features at any time by disabling checkout in the dashboard or by terminating their BloomSites subscription.
On termination, BloomSites will:
• Continue to process previously-captured Orders through to Payout per Section 3.
• Honor refund obligations for Orders already captured.
• Cease accepting new Orders on the storefront.
14. Limitation of Liability
To the maximum extent permitted by law, BloomSites' aggregate liability to the Seller arising from or related to the commerce features of the platform is limited to the greater of (a) the aggregate Platform Fees paid by the Seller in the twelve months preceding the event giving rise to the claim, or (b) one thousand US dollars (USD 1,000). This limitation applies regardless of the legal theory of recovery. Some jurisdictions do not allow limitations of incidental or consequential damages; in those jurisdictions, the limitation applies to the maximum extent permitted by law.
15. Indemnification
The Seller will defend, indemnify, and hold BloomSites harmless from any third-party claim arising out of: (i) the Seller's product listings; (ii) the Seller's fulfillment of an Order; (iii) the Seller's violation of these Commerce Terms or applicable law.
16. Governing Law and Disputes
These Commerce Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province, without regard to conflict-of-laws rules. The parties agree that the courts located in Abbotsford, British Columbia have jurisdiction over any dispute arising out of or relating to these Commerce Terms, and the venue for any such dispute is Abbotsford, British Columbia.
17. Relationship to Other Agreements
These Commerce Terms supplement the BloomSites Platform Terms of Service and the BloomSites Privacy Policy. In the event of a conflict between these Commerce Terms and the Platform Terms of Service on a commerce-specific topic, these Commerce Terms govern.
18. Privacy
The handling of Customer personal data collected through the checkout process is governed by the BloomSites Privacy Policy. The Seller is responsible for any privacy disclosures the Seller's own branding implies (e.g. additional marketing communications opt-ins on the storefront).
19. Contact
Questions about these Commerce Terms can be sent to legal@brandsinblooms.com.